Greenwell Joint PPG Meetings June 2025

Greenwell Joint PPG Meetings June 2025

The Clinical Directors and PCN Manager had an opportunity to share two joint PCN PPG meetings, one via Teams and one Face to Face.

The purpose of the meetings was to share awareness of the current Access Improvement Plan, discuss ways that patients currently access primary care and investigate how this can be improved.

The practice team

•GP

•Practice nurse

•HCA

•Administration

•Clinical pharmacist

•Physio

•Social Prescriber

•Family Link Worker

•Mental Health nurse

•Woman’s health specialist

Types of appointments

•Face to Face with a member of the practice team.

•Triage – the process of choosing the most appropriate time, type of consultation (eg in-person or remote) and health care professional (eg GP, nurse or other health care professional) to manage each patient’s request according to clinical need.

•Telehealth – the provision of health care services remotely using audio and video technology rather than face-to-face care.

Appointments beyond the GP Surgery

•Extended hours

•Remote clinical professionals

•Enhanced services

•Local pharmacies

Services Provided in Greenwell PCN

•Children’s Health

•Family Link Workers

•Learning Disability Support

•Walk and talk

•Coffee and Chat for seniors

•Womens Health

•RISE

Supporting patient engagement, empowerment and education

•National media campaigns

•Targeted communication schemes

•Multilingual and culturally sensitive

•Self-management resources

•Telephone announcements

Digital resources for patients

•Online advice tools

•Publishing practice performance data

Discussion Points

•Increasing complexity with an ageing population.

•Lack of access to specialists and long waiting times.

•Non GP work generated by secondary care.

•First point of access for everything.

•Managing increased demand and reduced resource.

•What can we do to ensure GP survives? Help us to model next steps/ vision for Greenwell.

Bernadette Guneratne

Greenwell PCN