Patient Information - Greenwell Primary Care Network

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Greenwell PCN

Eastmead ~ Elmbank ~Greenford Avenue Family Health ~ Hanwell Health Centre ~ Mansell Road ~ Oldfield Family Practice ~ WestSeven

Learning Disabilities Access Policy

Patients with Learning Disabilities registered at any of the practices within Greenwell PCN can expect to be access health care with a focus on equity and respect.

Adjustments for these patients will be made to ensure the patient has an appointment with the most appropriate member of the practice team in a safe environment. The PCN works hard to ensure that Learning Disabilities are not an obstacle to accessing health care and will make reasonable adjustments wherever possible.

The patient can expect;

A same day appointment (if this is not possible then next day).
Not to be kept waiting – an alert on the patients notes ‘DO NOT KEEP WAITING’.
For all health needs to be discussed and health checks made in the same appointment e.g. BP; weight check to avoid multiple appointments.
Ensure that carer information is current and up to date.
Where possible blood tests to be done outside of core appointment hours to provide a quiet and calm environment for the patient.
Ensure that they have been understood and understand what has been discussed and what the treatment plan is and that their carer / companion are fully aware of what was discussed during the appointment.
To be treated with respect.

The patients and their carers can contact the practice to discuss any concerns or issues to ensure that they can access primary care.

Greenwell PCN

August 2025